Terms & Conditions

Delivery:

We pride ourselves on offering you a service second to none and aim to dispatch your order quickly and efficiently the same day we receive it!

All orders are dispatched the same working day subject to stock availability. All delivery services are subject to stock availability and orders being received before 1pm Monday to Friday (as long as this is a working day). Orders placed after 1pm Monday to Friday and orders placed over Weekends and Bank Holidays will be dispatched the next working day. All orders are delivered by the relevant courier Monday to Friday as long as this is a working day.

Our website is not real-time compliant so sometimes items may be Out Of Stock! The website is updated every day so if you are not sure of the availability of an item please e-mail us at info@jokeshop.co.uk.

We only ship orders to UK addresses. If we cannot supply any of your order we will notify you via e-mail. If we can only supply part of your order we will dispatch the product(s) that are available and you will be notified of this when you receive your order. Please note that if a product(s) is Out Of Stock you will be refunded immediately for the missing product(s).

You do have the option of informing us Not To Send your order if an item is Out Of Stock. You can do this by telling us in the Additional Comments Box when you place your order. When using our First Class 2-3 Day Delivery Service the Additional Comments Box can also be used to tell us if you would like to have your order dropped off in a Safe Place. This is very useful if you are going to be out when your order is delivered. A safe place can be your shed, porch, garage or with a neighbour or other Safe Place. If you are out when your order is delivered and you have not stated a Safe Place your order will be taken to your local Royal Mail Sorting Office. A card will be left to tell you how to arrange delivery or collection.

Our First Class 2-3 Day Delivery Service has a maximum weight limit of 20kg. If your order weight is more than this, or if the goods you have ordered are over 60cm in length, your order will then be dispatched using Royal Mail Standard Parcel Service and delivery times will be 3-4 working days.

Please note if your order includes an item over 60cm in length, it and anything else you order will be sent via Royal Mail Standard Parcel Service.

If you are having problems tracing your order please e-mail us at info@jokeshop.co.ukwith your name, address, postcode, telephone number, date of your order and your order reference number. This number can be found on the top of your invoice that is e-mailed to you when you place your order so we can investigate.

Please be aware if Royal Mail or Parcelforce has Industrial Action there will be a backlog of post and delivery can take longer. Please note that we do not accept responsibility for late delivery caused by Industrial Action. Please allow plenty of time for delivery. Please note that once an order has been dispatched it becomes the property and responsibility of either Royal Mail or Parcelforce to be delivered not the Joke Shop. All items purchased from the Joke Shop website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to our carriers, Royal Mail or Parcelforce.

For your convenience you may check the status of our delivery companies by clicking on the following links. For Royal Mail's Service please click here. For Parcelforce's Service please click here.

Copyright:

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Joke Shop or its content suppliers and is protected by U.K. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Joke Shop and is protected by copyright laws.

All software used on this site is the property of Joke Shop or its software suppliers and is protected by copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.

Joke Shop and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at the address below.

Use Of Site:

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Joke Shop. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we have reason to believe that customer conduct violates applicable law or is harmful to the interests of Joke Shop and its affiliates.

Our Refund Policy & Distance Selling Regulations:

We pride ourselves on offering you a service second to none and take complaints very seriously. We will always try our hardest to make sure that you receive your goods in the best possible condition and on time. However if you do receive an item that is faulty or has been damaged while in the post, please e-mail us at info@jokeshop.co.uk before you return the item to us at the address below, as unauthorised returns will not be credited. We will require your name, address, postcode, telephone number, date of your order and your order reference number. This number can be found on the top of your invoice that is e-mailed to you when you place your order.

If we cannot supply any of your order we will notify you via e-mail. If we can only supply part of your order we will dispatch the product(s) that are available and you will be notified of this when you receive your order. Please note that if a product(s) is Out Of Stock you will be refunded immediately for the missing product(s). You do have the option of informing us Not To Send your order if an item is Out Of Stock. You can do this by telling us in the Additional Comments Box when you place your order.

We give full protection completely compliant with the UK Consumer Protection (Distance Selling) Regulations Act - the Electronic Commerce Directive 2000, the Distance Selling Directive 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations Act 2005. Under these Acts you are entitled to have a 14-day cooling off period. You have the right to cancel your order and receive the goods component of the price and initial delivery charges back in full. This is subject to you returning the goods to us in an unused re-sellable condition with all security seals, labels and packaging intact.

Please note that your statutory rights are unaffected. The cooling off period starts when the contract is concluded and ends 14 days after the day the goods are delivered to your order address.

When returning goods please note that we will not refund your postage costs and you must return the goods to us at your own cost using Recorded Delivery only and you must provide proof of postage.

When returning any goods we will require a signed declaration from you that states that the goods were faulty, damaged or unwanted at the time of delivery. We will also require your name, address, postcode, telephone number, date of your order and your order reference number. This number can be found on the top of your invoice that is e-mailed to you when you place your order. If you fail to do this then we will not be liable to refund you.

Faulty, damaged or unwanted goods must be sent to our Returns Department at the address given below. Once you have obtained authorisation from us and cancelled your order we will wait no more than 7 days for the goods to be returned. If we do not receive the goods back within 7 days we will not be liable to refund you. When we have received the goods back in an acceptable condition all money paid, less the original postage cost will be returned to you within 30 days of the date of cancellation or receipt of the goods in accordance with the Distance Selling Directive 2000.

If goods are faulty or damaged on arrival or later than a guaranteed (not estimated) delivery date we will replace them. If we cannot replace them we will give you a full refund, or if you prefer a Credit Note. Your postage costs will also be refunded on receipt of the goods, once a member of our staff has examined the goods. Please note that we do not accept responsibility for late delivery caused by industrial action. Please allow plenty of time for delivery.

Due to the nature of our business particular scrutiny will be used in connection with returning faulty, damaged or unwanted goods. If there is a discrepancy over the returned goods Joke Shop will contact you within 7 days of receipt to discuss this. If goods are faulty, damaged or unwanted and you fail to inform us of this within 14 days then Joke Shop shall consider the products being as described, of satisfactory quality and fit for their purposes and we may not accept any reject at a later date.

All returns once authorised should be sent via Recorded Delivery to:

Returns Department.

Joke Shop.

Risk Of Loss & Delivery Information:

We pride ourselves on offering you a service second to none and aim to dispatch your order quickly and efficiently the same day we receive it!

All orders are dispatched the same working day subject to stock availability. All delivery services are subject to stock availability and orders being received before 1pm Monday to Friday as long as this is a working day. Orders placed after 1pm Monday to Friday and orders placed over Weekends and Bank Holidays will be dispatched the next working day.

Our website is not real-time compliant so sometimes items may be Out Of Stock! The website is updated every hour so if you are not sure of availability of an item please e-mail us at info@jokeshop.co.uk.

You do have the option of informing us Not To Send your order if an item is Out Of Stock. You can do this by telling us in the Additional Comments Box when you place your order. When using our 2-3 Day Delivery Service the Additional Comments Box can also be used to tell us if you would like to have your order dropped off in a Safe Place. This is very useful if you are going to be out when your order is delivered. A safe place can be your shed, porch, garage or with a neighbour or other Safe Place. If you are out when your order is delivered and you have not stated a Safe Place your order will be taken to your local Royal Mail Sorting Office. A card will be left to tell you how to arrange delivery or collection.

Please note if your order includes an item over 60cm in length, it and anything else you order will be sent via Royal Mail Standard Parcel Service.

Please be aware if Royal Mail or Parcelforce has Industrial Action there will be a backlog of post and delivery can take longer. Please note that we do not accept responsibility for late delivery caused by Industrial Action. Please allow plenty of time for delivery. Please note that once an order has been dispatched it becomes the property and responsibility of either Royal Mail or Parcelforce to be delivered not Joke Shop. All items purchased from the Joke Shop website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to our carriers, Royal Mail or Parcelforce.

For your convenience you may check the status of our delivery companies by clicking on the following links. For Royal Mail's Service please click here. For Parcelforce's Service please click here.

Applicable Law:

This website is created and controlled by jokeshop.co.uk in the United Kingdom. As such, the laws of the United Kingdom govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

Disclaimer:

THIS WEBSITE IS PROVIDED BY JOKESHOP.CO.UK. IT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, JOKESHOP.CO.UK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. JOKESHOP.CO.UK WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Our Address:

Joke Shop
9 Duke Street
Cardiff CF10 1AY

Telephone: 029 2022 9267
Enquiries: info@jokeshop.co.uk