FAQs

Visit the contact us page to find out more. We’re always happy to speak to customers regarding orders, products,  wholesale options, recommendations and so much more - just drop us an email and we’ll get back to you as soon as we can!

At present, we accept British Pound (GBP) only.

All of the prices shown on our website are inclusive of VAT. Our VAT number is GB765346017.

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We do not directly sell wholesale through our website however we have a wholesale enquiry number on our contact details page where we are happy to discuss bulk purchases.

You can reach out to our friendly customer service team via email with the correct details and they can get this changed. Please be aware we cannot do anything if the item has already been marked as dispatched.

Our website is constantly updated with stock availability. You will be able to see if an item is available on the product page. We also check stock when you place your order. In the event of a system error during ordering, you will be contacted by a customer service advisor.

If an item is showing as out of stock, simply click select the option to be notified when the item is back in stock.

We accept all major payment methods through Shopify Payments, including credit and debit cards (Visa, Mastercard, American Express, and Discover), Apple Pay, Google Pay, and Shop Pay. This ensures a secure and convenient checkout experience for all our customers.

Prices can increase for a variety of reasons, particularly in relation to our suppliers. All prices are correct at the time of publication, and we're not obliged to sell any item at a previously lower price.

All our costumes and accessories come with a care label which you should refer to when deciding how to wash and care for your item. As we use a wide variety of costume material including vinyl, plush fur, leather and velvet, we recommend that all items are dry cleaned only to ensure the best care for your product.

Whilst we do our best to ensure all our costumes are true to size, you may find that sizes differ slightly between the different brands we stock. If you're between sizes, we recommend you order a size larger, as it's much easier to adjust a costume to make it smaller than it is to make it bigger. You can view our sizing guide. If you would like to know more detailed information regarding a specific item please contact us and we will do our best to get you this information.

We are unable to send replacement items. You will need to start a returns process.

Please contact us and a member of the customer services team will be in touch to help you (during office hours only).

This depends on the type of postage you selected at the checkout and the value of your order. Find specific prices and dispatch times on our delivery page.

For order’s place before 2pm we aim to ship on the day of purchase to be estimated at 2-3 working days, however shipping times can be affected during peak times. Our cut off time for next day delivery is 2pm (orders placed on weekends and bank holidays will be sent out on the next available working day).

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If you change your mind, you can cancel your order if it has not yet been shipped by contacting us. If you would like to return and item please contact us to begin the return process. Please note all returns must be requested within 14 days of delivery and must be sent back within 30 days. All items returned need to be sent back in their original un-damaged packaging in the same condition they were sent. 

We're sorry the item you ordered is damaged or faulty, and we hope you'll give us chance to put this right. Please contact us directly.

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